Terms & Conditions

These Terms and Conditions ("Terms") govern your use of pool maintenance, repair, and related services ("Services") provided by Vintage Pool Service, in partnership with Nevergreen Pools, Inc. (collectively, "Vintage Pool Service," "we," "us," or "our"). By scheduling, requesting, or accepting Services from us, you ("Client," "you," or "your") agree to be bound by these Terms.

1. Acceptance of Terms

By submitting a service request, signing a service agreement, or otherwise engaging Vintage Pool Service, you confirm that you have read, understood, and agreed to these Terms. We reserve the right to update or modify these Terms at any time. The most current version will always be posted on our website.

2. Description of Services

Vintage Pool Service provides residential and commercial pool and spa maintenance, equipment inspection, filter cleaning, water balancing, repair, installation, and related services. The specific scope of work for each Client is described in the agreed-upon service plan, work order, or written estimate.

3. Scheduling, Access, and Performance

• Service days and frequency are established at the start of your agreement and are subject to change due to weather, holidays, or routing.
• You agree to provide unobstructed access to the pool, equipment, and any necessary utility connections on scheduled service days.
• Pets must be secured during service visits.
• If our technician is unable to access your pool on a scheduled visit due to a locked gate, unsecured pet, or other obstruction, you may still be charged for that visit.

4. Recurring Charges and Authorization

By providing a card on file, you authorize Vintage Pool Service, in partnership with Nevergreen Pools, Inc., to store the card and charge it per these Terms for service, parts, and repairs.

5. Pricing, Billing, and Late Payment

• Rates for Services are quoted in writing and may be adjusted with at least 30 days' written notice.
• Recurring service fees are billed monthly in advance unless otherwise agreed. One-time services and repairs are invoiced upon completion.
• A $25 late fee applies and repeats every 30 days the balance remains unpaid. Service may be suspended until the account is brought current.

6. Cancellation and Refunds

• Either party may cancel recurring service with 14 days' written notice, or by calling us directly.
• Prepaid service fees are refunded on a prorated basis for unused service days.
• One-time and emergency services are non-refundable once dispatched.

7. Equipment Repairs and Installations

Manufacturer warranties on parts will be passed through to the Client. Labor on repairs is warrantied for 30 days from completion unless otherwise stated. CSLB #1066482.

8. Limitation of Liability

To the fullest extent permitted by law, Vintage Pool Service's total liability for any claim shall not exceed the amount paid by Client for the specific service that gave rise to the claim.

9. Privacy

We collect Client contact information, service address, and payment information solely for providing Services. We do not sell your personal information. See our Privacy Policy for details.

10. Governing Law

These Terms are governed by the laws of the State of California. Any disputes shall be resolved in the state or federal courts located in San Joaquin County, California.

11. Contact

Vintage Pool Service, in partnership with Nevergreen Pools, Inc.
1780 East Yosemite Avenue, Manteca, CA 95336
Phone: (209) 599-8300