Answers about service, scheduling, pricing, repairs, and how the Nevergreen partnership works.
Service & Schedule
How often do you come out for weekly service?
Once per week, same day each week. Your technician follows a consistent route so your pool gets attention on a predictable schedule.
Do I need to be home during service?
No. As long as the pool and equipment are accessible, service can be performed without the homeowner present.
What happens if my service day falls on a holiday?
We'll notify you in advance and either reschedule to the nearest available day that week or combine it with your next visit, depending on the situation.
What does a typical weekly visit include?
Skim, brush walls and tile, vacuum, empty pump and skimmer baskets, full 6-reading water test and balance, visual equipment inspection, and a photo report emailed the same day.
Pricing & Billing
How is pricing determined?
Based on pool size, condition, equipment, and service frequency. We quote a flat monthly rate after an onboarding walkthrough so there are no surprises.
Are there contracts or cancellation fees?
No long-term contracts. Service is month-to-month and can be cancelled with 14 days notice.
Pentair, Jandy, Hayward, and Raypak. We're a factory-authorized warranty station, so repairs are done to manufacturer standards with approved parts.
Do I get an estimate before repair work starts?
Always. If a repair turns out to be larger than a routine visit allows, you get a written estimate before any further work begins.
What if my pool turns green?
We offer full green-to-clean recovery service. Most recoveries take 3 to 7 days depending on severity. You'll get daily updates with photos until the water is clear and on a stable maintenance program.
Retail Store
Where is the retail store?
1780 East Yosemite Avenue, Manteca, CA 95336. Open Monday through Friday 9a–5p and Saturday 9a–3p.
Do you offer water testing in store?
Yes. Bring in a water sample for free computer water testing and we'll tell you exactly where things stand.
The Nevergreen Partnership
What does "in partnership with Nevergreen Pools" mean?
Vintage Pool Service is now backed by Nevergreen Pools, which brings additional systems, licensed repair capability, and the documentation and accountability standards customers expect. You're still working with the same local Manteca-area team for day-to-day service.
Is Vintage Pool Service still locally run?
Yes. The partnership adds support and systems behind the scenes. Your service is still handled by local technicians who know the Central Valley.
Still have a question?
Call our main line and tell us what's going on. No phone tree, no pressure — just a straight answer.